Welcome to Medipack. By using our app/website and services, you agree to the following Terms & Conditions. Please read them carefully.
1. Service Overview
Medipack delivers medicines and healthcare products directly to customers’ doorsteps.
All prescription medicines will be delivered only against a valid prescription issued by a registered medical practitioner.
Medipack acts as a delivery partner between customers and licensed pharmacies.
2. Eligibility
You must be at least 18 years old to place an order.
By placing an order, you confirm that the prescription (where required) is valid and genuine.
3. Orders & Delivery
Orders are processed only after prescription verification (for prescription medicines).
Only medicines mentioned in the prescription will be delivered. No substitutes or alternatives will be provided.
Delivery times may vary depending on location, pharmacy stock, and other factors.
Medipack is not responsible for delays caused by unforeseen events (traffic, natural calamities, etc.).
4. Payments, Pricing & Delivery Charges
All prices are inclusive of applicable taxes, unless stated otherwise.
Delivery charges may apply depending on your location, order size, or promotional offers. The applicable delivery charge will be shown at checkout before confirming your order.
Payment can be made via the app/website through approved methods (online, wallet, cash on delivery where available).
5. Cancellations, Returns & Refunds
Orders can be cancelled before dispatch.
Once medicines are delivered, they cannot be returned or exchanged due to safety and legal reasons.
Refunds will be issued only in cases of damaged, incorrect, or expired products, subject to verification.
6. User Responsibilities
You must provide accurate information while placing an order.
Misuse of prescriptions, fake orders, or fraudulent activity will lead to suspension of services and may be reported to authorities.
7. Disclaimer
Medipack does not manufacture or sell medicines; it only facilitates delivery from licensed pharmacies.
We are not responsible for side effects, allergies, or medical outcomes from the medicines delivered. Always consult your doctor before use.
8. Privacy & Data Protection
Your personal and medical information will be kept confidential and used only to process your order in compliance with applicable laws.